Privacy Policy

Personal Information

We gather personal details such as your name, phone number, email address, and physical address when you make a booking or contact us.

Payment Information

To facilitate transactions, we collect billing details like your name, billing address, and payment method. Sensitive payment information (e.g., credit card details) is processed securely by our payment partners and is not stored on our systems.

Website Usage Information

When you browse our website, we collect technical data such as your IP address, browser type, device information, and pages visited. This data helps us enhance your experience and improve our platform.

Communication Records

We may retain correspondence, including emails and chat records, to assist with customer inquiries and improve support services.

Reservation Management

We use your data to confirm bookings, manage travel itineraries, and communicate updates about your reservations.

Marketing and Promotions

If you opt-in, we may send promotional offers and updates about our services via email or SMS. You can unsubscribe at any time.

Improving Services

Data such as browsing patterns help us optimize website performance, tailor our offerings, and understand user preferences.

Compliance with Laws

We may process your information as required to comply with legal obligations or respond to regulatory authorities.

Third-Party Service Providers

Trusted third-party vendors assist us in delivering services such as payment processing, customer support, and email communications. These partners are bound by confidentiality agreements.

Legal Obligations

We may disclose personal data if required by law or in response to valid legal requests, such as court orders or subpoenas.

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred to the new entity.

We do not sell or rent your personal information to any external party for marketing purposes.

Secure Systems

Our systems employ encryption protocols, firewalls, and secure storage solutions to ensure your data is safe.

User Responsibility

While we take all reasonable precautions, users are advised to safeguard their accounts with strong passwords and avoid sharing sensitive information with unverified entities.

Access Your Data

You may request a copy of the personal information we hold about you.

Update Information

If your data is incomplete or incorrect, you can request an update.

Delete Data

You can request deletion of your personal data unless it is required for legal or business purposes.

Withdraw Consent

If you’ve provided consent for marketing communications, you can withdraw it at any time.

To exercise these rights, contact us atinfo@ecodiscovertravel.com. We aim to address all requests promptly, subject to applicable legal requirements.