Payment, Refund and Cancellation Policy
Clear Policies for a Seamless Experience
At Eco Discover Travel, we strive to provide our customers with a seamless and transparent booking experience. Please review our Payment, Refund, and Cancellation Policy below to understand the terms and conditions associated with your booking.
Advance Payment
To confirm your reservation for rooms, services, or activities:
- A minimum 40% advance payment is required at the time of booking.
- The balance payment must be settled prior to checkout.
Cancellation Policy
If you need to cancel a confirmed booking, kindly notify us by sending an email to either of the following addresses:
- Email: info@ecodiscovertravel.com
Our cancellation policy and applicable refunds are outlined below:
| Cancellation Timeframe | Refund Policy |
|---|---|
| Up to 14 days before check-in | Full refund |
| 13 to 7 days before check-in | 50% refund |
| Within 7 days of check-in | No refund |
Modifications (Date Changes)
- Date changes are allowed up to 7 days before check-in, subject to room or service availability.
- Rate adjustments may apply for modifications.
Early Departure
- No refunds will be issued for unused services or remaining nights in the case of early departure.
For any questions or further clarification, feel free to contact us at: Email: info@ecodiscovertravel.com